Terms and Policies

Refund & Exchange Policy

At Cami Jewelry, we want you to love your jewelry. If you are not fully satisfied with your order, please contact us within 15 days of receiving your item.

Exchange Eligibility

Items can be exchanged if they are:

• Unworn and unused
• In their original condition
• In their original packaging
• Returned with proof of purchase

Refund Eligibility

Refunds may be accepted after we receive and inspect the item. If approved, the refund will be processed using the original payment method or as store credit, depending on the case.

Delivery fees are non-refundable unless the item arrived damaged or the wrong item was sent.

Items That Cannot Be Returned or Exchanged

For hygiene and customization reasons, we cannot accept returns or exchanges for:

• Personalized or engraved items
• Custom-made pieces
• Items made in a special size
• Items that have been worn, scratched, damaged, or altered
• Sale items marked as final sale

Size Exchanges

If you ordered the wrong ring or bracelet size, we can exchange it if the item is unworn and available in the correct size.

If the requested size is not available, we can offer store credit or help you choose another piece.

Damaged or Wrong Items

If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery and send clear photos of the item and packaging.

Once confirmed, we will arrange a replacement, exchange, or refund.

Return Delivery

Customers are responsible for return delivery fees unless the item arrived damaged or the wrong item was sent.

Please contact us before sending any item back so we can guide you through the return process.